Attic Insulation

Attic Insulation
Attic insulation can help lower your energy bills. Improperly installed installation, however, can create a fire hazard. Be sure to use the following tips for a new and existing attic insulation.

  • Keep insulation away from all heat source, furnaces, water heaters, recessed light fixtures, fan motors, doorbell transformers, chimney, flues and vents.
  • Install barrier made of non-combustible material around the above heat sources.
  • Keep insulation away from all bare wire or ”knob and tube” wiring.
  • Keep the air supply openings to the forced-air furnace free of any insulation.
  • Leave attic or eave vents uncovered.
  • Periodically check attic for insulation movement.
  • Contact a state-licensed insulation contractor if you have any questions about proper installation.

How To Recognize Gas Company Personnel

Tips on Recognizing Employees of The Natural Gas Company

Don’t Open the Door Unless You’re Sure!
Meter Readers. Service Technicians. Bill Collectors. These are just a few of the natural gas company employees who regularly visit your neighborhood. Unfortunately, because our employees are a trusted and common sight in many Paris and Henry County areas, criminals may sometimes pose as natural gas company workers in order to enter your home.
Here are some tips to help you recognize natural gas company employees:

  • Does the person have identification?

Tip: Every natural gas company employee on company business is required to carry a photo ID badge.

  • Does the worker have on a natural gas company uniform with our company logo?

Tip: While most gas company workers wear uniforms, some do not. Always ask for identification before allowing someone into your home.

  • Have I or someone else in my home made an appointment for service from The Natural Gas Company?

Tip: Most of the time a natural gas company person visits in response to a service request. If no one in your household scheduled an appointment, call The Natural Gas Company at 642-5635 before allowing the employee into your home.

  • Do natural gas company employees ever stop by without an appointment?

Tip: Yes. But whether they are a meter reader, collector, inspector or gas service technician our employees always carry identification.

Still not sure?
Don’t open the door! Call The Natural Gas Company at 642-5635. Our representatives are available 24 hours a day, 7 days a week to assist you.

Pipeline Safety

Pipeline Safety
Keeping natural gas pipelines in good shape is key to providing safe, reliable energy to our customers. Here is some helpful pipeline service information.

How natural gas gets to your home
The Natural Gas Company receives natural gas from producers and suppliers located outside our service area of Henry County, Tennessee. We monitor the gas for quality, odorize it and then deliver it through our 340 miles of pipeline.

Pipeline maintenance and improvement via our Pipeline Integrity Management Plan
The Natural Gas Company patrols, inspects, tests, repairs, replaces and maintains its pipelines. We demonstrate our commitment to safety by meeting or exceeding federal and state requirements for safe pipeline operations. Our ongoing pipeline improvement plan includes replacing older pipelines when needed with modern pipeline materials, expanding our system to bring in new gas supplies, and helping to minimize system damage that could be caused by earthquakes. In areas that are designated High Consequence Areas, primarily highly populated areas, The Natural Gas Company has implemented a rigorous Integrity Management Program which uses the latest pipeline safety inspection tools to check pipe condition and ensure these pipelines are maintained safely.

Signs of a gas pipeline leak
As a result of our safety commitment, natural gas pipeline leaks are rare. However, leaks can occur due to natural disasters, damage by third-party contractors, or hidden corrosion.
That’s why it’s important to learn how to recognize a pipeline leak:

  • We add a distinctive odor to natural gas so that leaks can be easily detected.
  • A hissing, whistling or roaring sound near a pipeline may indicate escaping natural gas. (Special markers show the location of most major pipelines.)
  • A damaged connection to a gas appliance.
  • Dead or dying vegetation over or near a pipeline.
  • A fire or explosion near a pipeline.
  • Exposed pipeline after an earthquake, fire, flood or other disaster.

If you suspect a leak …

  • Stay calm.
  • Don’t light a match, candle or cigarette.
  • Don’t turn electrical devices on or off – not even a light switch.
  • Call The Natural Gas Company immediately at 642-5635, your local fire department or 9-1-1.

Call Before You Dig

Call Before you dig… 8-1-1

Tennessee 811

The Natural Gas Company is responsible for maintaining the gas lines that carry natural gas to your meter. However, if you’re a property owner, you are responsible for maintaining all gas lines on your side of the meter.
Such customer-owned gas lines include all piping that goes:

  • From your gas meter to the appliances on your property.
  • Underground to a building, pool/spa heater, barbecue or other gas appliances.

To properly maintain your gas lines, you should have them periodically inspected for corrosion and leaks, and repair any unsafe conditions immediately. A licensed plumbing or heating contractor can assist you in finding, inspecting and repairing your buried gas lines.
At least two workdays before excavating, call Underground Service Alert, 1-800-351-1111, to request that the location of The Natural Gas Company-owned buried gas lines be marked, free of charge. To help prevent costly damage or injury, carefully dig by hand using appropriate hand-digging tools within 2 feet of any marked underground gas lines. Visit for more information.
NOTE: If you own a master-metered gas line system, the U.S. Department of Transportation requires you to notify your tenants of this information. You may do so by keeping this notice posted continuously in a common area frequented by your tenants.

Earthquake Valves

About Natural Gas Earthquake Shut-off Valves
A natural gas earthquake shut-off valve automatically shuts off your gas service when an earthquake of a sufficient magnitude occurs at your home’s location. After the quake has stopped and you have determined that it is safe to do so, follow the manufacturer’s instructions for restoring your gas service. You will need to make sure no gas leaks exist and re-light your pilot lights. You must ensure that your appliances are safe before operating them. The Natural Gas Company or a service agency can restore your gas service, but remember that it may take many days or even weeks before someone can come to your location in a major emergency. (The Natural Gas Company may charge a fee to reset valves and re-light pilot lights.)

Earthquake Valve Installation Requirements
If you choose to have an earthquake gas shut-off valve installed, or are mandated to have one by your insurance company or the local building code, the valve must be installed on the downstream side of the meter. The downstream side is the customer side of the meter. See picture:

earthquake valve
earthquake valve

NOTE: When you hire a licensed contractor to install your valve, it is important that you ensure that the valve is installed on the downstream side (that is, the customer side of the meter), not on The Natural Gas Company’s property.
In addition, The Natural Gas Company will not install earthquake shut-off valves for its customers.

Where can I purchase a valve?
From supply retailers, licensed plumbing contractors.

Can I install the valve for my home myself?
Yes, if your home is a single family detached house and you meet the “Qualified Installer” requirements of the city. But, the valve must be installed on the customer side of the meter and a permit may be required from the City of Paris but not in the county.

Can the Natural Gas Company install it for me?

Can I use a contractor?
Yes. You may hire a licensed plumber or contractor to install the valve on the customer side of the meter.

What else can I do to further prepare my home for an earthquake?
Many things. For starters, secure your water heater and other natural gas appliances from moving during an earthquake. You can prepare a complete earthquake kit for your home and car. You can also design an earthquake plan to ensure your loved ones are safe in the event a quake strikes when family members are at different locations: work, school, out of town, etc.

Where can I find additional information?
Earthquake valve and restoring gas service after a valve activates may be found in The Natural Gas Company Web site in the Regulatory section — Section , “Earthquake Valve Service.”

If you have questions about your insurance company homeowner requirements, contact your insurance company or agent.

About gas rates and how bills are calculated

How Gas rates are determined
Natural gas rates are made up of two primary charges:

  • Gas delivery service, which The Gas Company provides – the “delivery” (or “transmission”) charge; and,
  • The cost of the natural gas itself — which is reflected in the “procurement” charge.

Many people believe that The Natural Gas Company produces natural gas, but we don’t. For our residential and smaller business customers, we buy natural gas from producers and marketers at the best possible prices on the open market.
The wholesale gas prices we pay are based on market supply and demand. They’re not marked up by The Natural Gas Company, and are shown on your monthly bill as the “commodity charge.”
The Gas Company’s delivery service charge covers the costs of transporting natural gas through our pipeline system.
Monthly Gas rates vary based on monthly gas prices
Since 1999, the cost of natural gas that customers pay in their rates is based on the monthly price of gas and averaged storage cost instead of a forecasted annual price. This allows rates to more closely follow current natural gas market prices.
With monthly pricing, gas rates are based upon a 30-day cost of natural gas market prices. This gives customers a better picture of the current price of natural gas, and means they no longer have to wait for annual adjustments to their bills to make up for differences between the 12-month forecast price and the actual price paid by The Natural Gas Company on a monthly basis.
Does The Gas Company benefit from higher gas prices?
We do not produce natural gas; energy production companies produce natural gas. The Gas Company just delivers natural gas to its customers.

Fumigation Regulations

Important New Fumigation Regulations
As always, The Natural Gas Company is committed to serving you. The following information will help us help you make the process of fumigating your home or business a little easier.
A field representative from The Natural Gas Company must shut off and turn on gas service before and after fumigation jobs. Fumigation contractors are no longer authorized to perform these services. We will provide all shut-off and turn-on gas services at no cost to you.

  • Gas service shut-off and turn-on orders can be scheduled by contacting us at 642-5635.
  • You or your fumigation contractor must call 2 business days prior to the service closure. Your fumigation contractor will provide the information you will need when scheduling your service order. Make sure to inform the Customer Service Representative that the gas service closure is for a tented fumigation job.
  • You must schedule service restoration with The Natural Gas Company. Advance notice of one business day is required. We will attempt to set up an appointment with a four-hour time frame (to be determined by the current schedule availability).
  • Service cannot be restored on the same day the tent is removed. Overnight aeration is required in all cases.
  • You must provide The Natural Gas Company with certification from your contractor that it is safe to re-enter the building. This is called a “Certification for Re-Entry”.

The Natural Gas Company will inspect and adjust all appliances for safety and efficiency as part of the restore service.

Contractor Safety

Paris Henry County Public Utility District has been dedicated to providing safe and reliable energy for over 60 years. We have a strong safety record and work hard to maintain it throughout our natural gas distribution pipelines and other facilities. Keep the information below handy so we can help keep your job site safe.

Call (811) 48 Hours Ahead — Before You Dig
Mechanical damage by excavating or demolition is the most frequent cause of pipeline damage and failures. Whether you’re planning to build a major development, installing a mail box or just landscaping your personal property – protect your safety and the safety of those around you by notifying TENNESSEE ONE CALL (811) at least two business days prior to excavation. TN ONE CALL will contact us, as well as other local utilities, to mark the location of all utility-owned lines for free. This will allow you to begin your project with the assurance that our pipelines will be protected, and your safety will not be compromised. Visit for more information.

Watch for Pipeline Signs
In the course of your work, you might encounter our pipeline markers. Pipeline markers identify the general area where our natural gas pipelines run and show our name and phone number. However, it’s still important to call TN ONE CALL (811) before you dig. Markers indicate the general, but not exact, location of a pipeline. Not all pipelines follow a straight path between two markers and the markers don’t indicate how deep the lines are buried.

Handling Emergencies
While leaks on natural gas pipelines are rare, it’s important to know the following signs of a leak:

  • Dirt or water being thrown in the air,
  • Dead or dying vegetation (in an otherwise moist area) over or near pipeline areas,
  • Fire coming from the ground or appearing to burn above the ground,
  • A roaring, blowing or hissing sound near a pipeline,
  • The distinct odor of natural gas.

If you Damage A Pipeline . . .
If you damage a pipeline or suspect a natural gas leak, turn off and abandon any motorized equipment you may be operating, quickly leave the area, and from a safe place, call The Gas Company at 731-642-5635 or the Fire Department 9-1-1.