Paris Henry County Public Utility District

Paris Henry County Public Utility District is currently undergoing website maintenance.  Thank you for your understanding.  Online Bill Pay is still available and can be access through the link on the menu above or by clicking HERE.  We have just upgraded our Online Bill Pay service to an improved and updated system.  As a result, all customers have to re-register in order to pay their bill online.  Please call our office if you have any question at 642-5635.

PHCPUD Wins Coveted Gold SOAR Award.  Paris Natural Gas was one of four gas utilities from across the nation to earn the Goad SOAR award from the American Public Gas Association.  Please click here to read more about it.

Fraudulent Bill Pay website DOXO is scamming customers out of money and personal information.  Do not use DOXO to pay your bills.  More information can be found here.

Leak Survey Crew will be surveying the Lakes area and around Elkhorn area.  This is an annual safety process that helps insure the integrity of our Natural Gas System.  The Leak Survey Crew will be utilizing a John Deere UTV.  More information can be found here.

All customers can request an Excess Flow Valve (EFV) be installed on their service if they do not currently have one.  More information on EFVs can be found here.

A customer requesting the installation of an excess flow valve will be responsible for the payment of the actual cost associated with the installation of the excess flow valve and cost associated with the maintenance, if any, of the excess flow valve.

Please visit our Facebook page to see the latest announcements and let us know what your needs are so that we may better serve you.

Thank you and have a nice day.

About PHCPUD

Mission Statement

Our mission at Paris Henry County Public Utility District is to serve the citizens of Henry County with efficient clean burning natural gas.

Paris Henry County Public Utility District was formed under the provisions of “The Utility District Act Of 1937”, thanks to the foresight of Henry Countians M.E. Warren, J. P. Lasater Jr. and W.J. Neese and others who petitioned for the incorporation of the Utility District the 15th day of October 1953. Continue reading “About PHCPUD”

PHCPUD News & Info

APGA Congratulates PHCPUD for Operational Excellence!

FOR IMMEDIATE RELEASE CONTACT: John Erickson, Vice President of Operations Phone: (202) 464‐0834 Email: jerickson@apga.org APGA Congratulates Paris Henry County Public Utility District for Operational Excellence! Washington, DC- (August 1, 2017) – At its 2017 Annual Conference, the American Public Gas Association (APGA) presented Paris Henry County Public Utility District with the prestigious APGA System …

Natural Gas Leak Survey in Process the Next Couple of Weeks

The Paris Henry County Public Utility District, your Natural Gas Distributor, will be in the Lake area (including Elkhorn Road) for the next few weeks conducting safety / leak surveys.  We will be utilizing as ATV / John Deere Gator and a company truck with our logo on the side. This is part of our …

Contact Us

Paris Henry County Public Utility District
Your Natural Gas Distributor

Address:  Address:
215 W Wood Street
PO Box 309
Paris, Tennessee 38242

Telephone: Telephone:
Contact: (731) 642-5635 (+ 24-Hour Emergency Contact)

Fax: Fax:
Fax: (731) 642-7670
http://www.ParisNaturalGas.com

Information:  Information:
Office Hours: Monday-Friday 7:30 AM – 4:30 PM

Additional Payment Locations:
* Online – (see link “ONLINE BILL PAY” top, left side of screen).
* Security Bank & Trust Company – any bank location, prior to due date with statement.
* EW James & Sons – 1301 W Wood Street – inside at customer service desk.
* Night Drop – on the side of 215 W Wood St.

Optional Payment Methods:
* Bank Draft
* Budget Payments
* Credit Cards accepted: Visa, MasterCard, & Discover


Frequently Asked Questions (FAQs)

Frequently Asked Questions about your gas bill

Please use the following steps to read your meter correctly:

1. Read the dials left to right.

2. If the hand is between two numbers, always select the lower number. When the hand is between “9” and “0,” then “9” is considered the lower number.

3. When the hand looks as though it is DIRECTLY on the number, look at the dial to the right. If the dial on the right has passed “0,” use the number that the hand is on. If the dial on the right has not passed “0,” use the number less than what the hand is on.

Use the meter reading below to understand how to read your meter.

Remember to record the lower number if the dial is between two numbers.
For this example, read from left to right.

The first dial is turning counter-clockwise. It points between the “6” and the “7.”
Read this dial as 6.

The second dial is between “8” and “9.” It might even look as though it is on the “8,” but you can see that the dial to the right is past “0.” (It is “8.”) Read the lower number.
Read this dial as 8.

The third dial is turning counter-clockwise and is just after the “0.”
Read this dial as 0.

The fourth dial is turning clockwise and is between the “7” and the “8.”
Read this dial as “7.”

The correct reading for this meter is 6807.

Call 642-5635 for more information.

To learn your cycle number ask one of our account representatives. We use a 32 day read cycle on normal billing and your meter is generally read on a monthly cycle.

If your meter cannot be accessed due to vegetation, an unfriendly dog, or a locked gate, we must estimate your bill. If you choose to keep your gate locked, please contact us to make arrangements to have your meter accessed on the “scheduled read date.” You’ll find this date printed on your last bill.
We may also contact you because of a locked gate when we need to work on the meter or survey the underground piping. And in an emergency, we or the fire department may need to shut off your meter. So make sure the meter is easy to reach.

How come I never see anyone come to read the meter?
Although you may not actually see the meter reader, we attempt to read each meter once a month. If we have difficulty accessing your meter — an unfriendly dog in the yard or locked gate with no one home — we will estimate that month’s usage. We will print “Estimated Bill” on your bill. When we get an actual read of your meter, adjustments can be made.
Could there be something wrong with the meter?
During the past 50 years, gas meters have proven to be very reliable and accurate. If, however, one shows that you’ve used a much higher or lower than normal amount of gas, we automatically take steps to investigate the problem. If needed, we will test the meter and may possibly replace it and make any necessary adjustment to your bill.

 

Frequently Asked Questions about your gas meter

Please use the following steps to read your meter correctly:

1. Read the dials left to right.

2. If the hand is between two numbers, always select the lower number. When the hand is between “9” and “0,” then “9” is considered the lower number.

3. When the hand looks as though it is DIRECTLY on the number, look at the dial to the right. If the dial on the right has passed “0,” use the number that the hand is on. If the dial on the right has not passed “0,” use the number less than what the hand is on.

Use the meter reading below to understand how to read your meter.

Remember to record the lower number if the dial is between two numbers.
For this example, read from left to right.

The first dial is turning counter-clockwise. It points between the “6” and the “7.”
Read this dial as 6.

The second dial is between “8” and “9.” It might even look as though it is on the “8,” but you can see that the dial to the right is past “0.” (It is “8.”) Read the lower number.
Read this dial as 8.

The third dial is turning counter-clockwise and is just after the “0.”
Read this dial as 0.

The fourth dial is turning clockwise and is between the “7” and the “8.”
Read this dial as “7.”

The correct reading for this meter is 6807.

Call 642-5635 for more information.

To learn your cycle number ask one of our account representatives. We use a 32 day read cycle on normal billing and your meter is generally read on a monthly cycle.

If your meter cannot be accessed due to vegetation, an unfriendly dog, or a locked gate, we must estimate your bill. If you choose to keep your gate locked, please contact us to make arrangements to have your meter accessed on the “scheduled read date.” You’ll find this date printed on your last bill.
We may also contact you because of a locked gate when we need to work on the meter or survey the underground piping. And in an emergency, we or the fire department may need to shut off your meter. So make sure the meter is easy to reach.

How come I never see anyone come to read the meter?
Although you may not actually see the meter reader, we attempt to read each meter once a month. If we have difficulty accessing your meter — an unfriendly dog in the yard or locked gate with no one home — we will estimate that month’s usage. We will print “Estimated Bill” on your bill. When we get an actual read of your meter, adjustments can be made.
Could there be something wrong with the meter?
During the past 50 years, gas meters have proven to be very reliable and accurate. If, however, one shows that you’ve used a much higher or lower than normal amount of gas, we automatically take steps to investigate the problem. If needed, we will test the meter and may possibly replace it and make any necessary adjustment to your bill.