Other Helpful Emergency Links
For other emergency preparedness or related information, visit any of these helpful sites:
To help keep your gas appliances operating safely and efficiently, The Natural Gas Company or a licensed heating contractor or plumber should check your gas appliances every year. Not performing annual maintenance may result in inefficient appliance operation, and in some cases dangerous exposure to carbon monoxide.
What causes carbon monoxide?
Carbon monoxide is a colorless, odorless, tasteless gas that is formed when carbon-based fuels, such as kerosene, gasoline, propane, natural gas, oil, charcoal or wood, are burned with inadequate amounts of oxygen, creating a condition known as incomplete combustion. In the case of home gas appliances, this can be caused by improper installation, poor maintenance, or other appliance misuse or failure.
Carbon monoxide poisoning
When incomplete combustion occurs in your home’s gas appliances, carbon monoxide is produced, and this can lead to carbon monoxide poisoning of you and your family. The early stages of carbon monoxide poisoning produce unexplained flu-like symptoms, such as headaches, dizziness, nausea, vomiting, shortness of breath and mental confusion. Since carbon monoxide displaces the oxygen in the blood, prolonged exposure to carbon monoxide can lead to death by asphyxiation.
Signs that may indicate the presence of carbon monoxide
What to do if you suspect carbon monoxide is present in your home:
How to maintain and use gas appliances to prevent carbon monoxide
Should you worry about carbon monoxide?
Accidental carbon monoxide poisoning from natural gas appliances is statistically rare. During the last 20 years, the number of deaths related to unintentional carbon monoxide poisoning has declined substantially. However, while the chance of dying from accidental carbon monoxide poisoning from a home gas appliance is rare, it is still essential to perform regular maintenance on your home gas appliances to ensure your safety. For these reasons, it is recommended that you have your gas furnace checked at least once a year by The Natural Gas Company or a licensed heating contractor or plumber.
Carbon monoxide home alarms
The decision on whether or not to purchase and install a carbon monoxide alarm is one of personal choice. Alarms may provide an extra level of safety, but they also require routine maintenance and replacement at least every three to five years to perform properly. Even with alarms in place, regular gas appliance maintenance is still required. Inspection and routine maintenance are still the best defense against accidental carbon monoxide poisoning from natural gas appliances.
It is important to maintain your furnace for safety and operating efficiency. Follow the tips listed below for the types of furnace in your home. Never use your oven, range or outdoor barbecue to heat your home because these appliances are not designed for this purpose.
Central Gravity Furnace
Central Forced-Air Heating
CAUTION: Unvented gas heaters are unsafe
Using an unvented gas heater in your home is a violation of the
These heaters are not approved for use in homes because —
Natural Gas Fireplace Logs
Attic insulation can help lower your energy bills. Improperly installed installation, however, can create a fire hazard. Be sure to use the following tips for a new and existing attic insulation.
Tips on Recognizing Employees of The Natural Gas Company
Don’t Open the Door Unless You’re Sure!
Meter Readers. Service Technicians. Bill Collectors. These are just a few of the natural gas company employees who regularly visit your neighborhood. Unfortunately, because our employees are a trusted and common sight in many Paris and Henry County areas, criminals may sometimes pose as natural gas company workers in order to enter your home.
Here are some tips to help you recognize natural gas company employees:
Tip: Every natural gas company employee on company business is required to carry a photo ID badge.
Tip: While most gas company workers wear uniforms, some do not. Always ask for identification before allowing someone into your home.
Tip: Most of the time a natural gas company person visits in response to a service request. If no one in your household scheduled an appointment, call The Natural Gas Company at 642-5635 before allowing the employee into your home.
Tip: Yes. But whether they are a meter reader, collector, inspector or gas service technician our employees always carry identification.
Still not sure?
Don’t open the door! Call The Natural Gas Company at 642-5635. Our representatives are available 24 hours a day, 7 days a week to assist you.
Keeping natural gas pipelines in good shape is key to providing safe, reliable energy to our customers. Here is some helpful pipeline service information.
How natural gas gets to your home
The Natural Gas Company receives natural gas from producers and suppliers located outside our service area of Henry County, Tennessee. We monitor the gas for quality, odorize it and then deliver it through our 340 miles of pipeline.
Pipeline maintenance and improvement via our Pipeline Integrity Management Plan
The Natural Gas Company patrols, inspects, tests, repairs, replaces and maintains its pipelines. We demonstrate our commitment to safety by meeting or exceeding federal and state requirements for safe pipeline operations. Our ongoing pipeline improvement plan includes replacing older pipelines when needed with modern pipeline materials, expanding our system to bring in new gas supplies, and helping to minimize system damage that could be caused by earthquakes. In areas that are designated High Consequence Areas, primarily highly populated areas, The Natural Gas Company has implemented a rigorous Integrity Management Program which uses the latest pipeline safety inspection tools to check pipe condition and ensure these pipelines are maintained safely.
Signs of a gas pipeline leak
As a result of our safety commitment, natural gas pipeline leaks are rare. However, leaks can occur due to natural disasters, damage by third-party contractors, or hidden corrosion.
That’s why it’s important to learn how to recognize a pipeline leak:
If you suspect a leak …
Call Before you dig… 8-1-1
The Natural Gas Company is responsible for maintaining the gas lines that carry natural gas to your meter. However, if you’re a property owner, you are responsible for maintaining all gas lines on your side of the meter.
Such customer-owned gas lines include all piping that goes:
To properly maintain your gas lines, you should have them periodically inspected for corrosion and leaks, and repair any unsafe conditions immediately. A licensed plumbing or heating contractor can assist you in finding, inspecting and repairing your buried gas lines.
At least two workdays before excavating, call Underground Service Alert, 1-800-351-1111, to request that the location of The Natural Gas Company-owned buried gas lines be marked, free of charge. To help prevent costly damage or injury, carefully dig by hand using appropriate hand-digging tools within 2 feet of any marked underground gas lines. Visit www.tnonecall.com for more information.
NOTE: If you own a master-metered gas line system, the U.S. Department of Transportation requires you to notify your tenants of this information. You may do so by keeping this notice posted continuously in a common area frequented by your tenants.
About Natural Gas Earthquake Shut-off Valves
A natural gas earthquake shut-off valve automatically shuts off your gas service when an earthquake of a sufficient magnitude occurs at your home’s location. After the quake has stopped and you have determined that it is safe to do so, follow the manufacturer’s instructions for restoring your gas service. You will need to make sure no gas leaks exist and re-light your pilot lights. You must ensure that your appliances are safe before operating them. The Natural Gas Company or a service agency can restore your gas service, but remember that it may take many days or even weeks before someone can come to your location in a major emergency. (The Natural Gas Company may charge a fee to reset valves and re-light pilot lights.)
Earthquake Valve Installation Requirements
If you choose to have an earthquake gas shut-off valve installed, or are mandated to have one by your insurance company or the local building code, the valve must be installed on the downstream side of the meter. The downstream side is the customer side of the meter. See picture:
NOTE: When you hire a licensed contractor to install your valve, it is important that you ensure that the valve is installed on the downstream side (that is, the customer side of the meter), not on The Natural Gas Company’s property.
In addition, The Natural Gas Company will not install earthquake shut-off valves for its customers.
Where can I purchase a valve?
From supply retailers, licensed plumbing contractors.
Can I install the valve for my home myself?
Yes, if your home is a single family detached house and you meet the “Qualified Installer” requirements of the city. But, the valve must be installed on the customer side of the meter and a permit may be required from the City of Paris but not in the county.
Can the Natural Gas Company install it for me?
Can I use a contractor?
Yes. You may hire a licensed plumber or contractor to install the valve on the customer side of the meter.
What else can I do to further prepare my home for an earthquake?
Many things. For starters, secure your water heater and other natural gas appliances from moving during an earthquake. You can prepare a complete earthquake kit for your home and car. You can also design an earthquake plan to ensure your loved ones are safe in the event a quake strikes when family members are at different locations: work, school, out of town, etc.
Where can I find additional information?
Earthquake valve and restoring gas service after a valve activates may be found in The Natural Gas Company Web site in the Regulatory section — Section , “Earthquake Valve Service.”
If you have questions about your insurance company homeowner requirements, contact your insurance company or agent.