Welcome To
Paris-Henry County Public Utility District
Our Mission & Values
Our mission at Paris-Henry County Public Utility District (PHCPUD) is to provide safe, affordable, reliable, and efficient natural gas to the citizens of our district.
Through our core values, professional excellence, accountability, respect, integrity, and safety, we empower our highly-trained staff to accomplish our mission while honoring our fiscal responsibilities.
Our History
On October 15, 1953, community leaders in Henry County petitioned to incorporate our natural gas utility district under the provisions of ‘The Utility District Act of 1937’.
On July 10, 1958, at 115 Broadway, New York, New York, the District’s Board of Commissioners held a special called meeting to adopt the resolution authorizing the issuance of revenue bonds for the purpose of financing the cost of acquisition, construction, and development for our natural gas distribution system. Although our District was petitioned on October 15,1953, it was on this day, July 10, 1958, that the financing was obtained to begin the construction which led to our present-day natural gas distribution system.
Today, we proudly serve more than 8,000 customers over 650+ miles. Many thanks to the original board members, and the supporting citizens of Henry County, Tennessee, who took the initiative, and had the foresight, to develop our natural gas utility district. It is our continued pleasure to serve our community with safe, affordable, reliable, and efficient natural gas.
Frequently Asked Questions
- 215 W. Wood Street, Paris, TN, Monday-Friday, 7:30 a.m. to 4:30 p.m., or Night Drop After Hours.
- Web Payments and Email Notifications are available through this website, Paris-Henry County Public Utility District.
- ACH Payments (or Bank Drafts) – Application is available through this website, see FORMS section, or contact our office to setup.
- Security Bank & Trust Company Locations – On or Before the Due Date Only.
- Credit Card Monthly Auto-Payments can now be set up with your Debit/Credit card through our website, Paris-Henry County Public Utility District.
- Automated Phone Payments, at (731) 642-5635, Press “1”.
- We accept Cash, Check, Money Orders, and Credit Cards (Visa, MasterCard, Discover, or American Express).
Our annual budget billing runs from June of each year through May. Open enrollment begins in April of each year.
Normal Office Hours
- Monday – Friday, 7:30 AM – 4:30 PM
If our offices are closed for a federal or local holiday, we’ll be happy to assist you on our next business day.
Please note, our online and phone payment system only reflects the current gas charges due. It doesn’t reflect any additional fees that are required for your account to be reactivated.
- Reconnection Option 1: If you have been disconnected for non-payment, please call our office, during normal business hours, to reconnect. Current charges will need to be paid plus a $60 non-refundable reconnection fee prior to restoration of services.
- Reconnection Option 2: If you pay using our phone payment services, at (731) 642-5635, and you need to have services restored, ADD $60 to your balance due. (Example, balance due $120.95 plus $60 non-refundable reconnection fee = $180.95 payment). NOTIFY US THAT YOUR ADDITIONAL FEE PAYMENT HAS BEEN MADE.
Please call us during normal business hours or email at any time to webpay@parisnaturalgas.com.
- Reconnection Option 3: If paying online and you were disconnected for non-payment, and you need to have services restored, ADD $60 to your balance due. (Example, balance due $120.95 plus $60 non-refundable reconnection fee = $180.95 payment). NOTIFY US THAT YOUR ADDITIONAL FEE PAYMENT HAS BEEN MADE.
Please call us during normal business hours or email at any time to webpay@parisnaturalgas.com.
Once we’ve been notified of your payment, it may take up to two business days to restore services.
If you have any questions, we’d be happy to assist you with your reconnection of service during our normal business hours, Monday – Friday, 7:30 am – 4:30 pm. (After-hours reconnection has an additional $100 fee). 24-Hour Emergency Contact (731) 642-5635. Thank you.
To obtain services at an address that has not had natural gas services before, you’ll need to come to our office at 215 W. Wood Street, Paris, Tennessee. You’ll need to complete a Service Line Application, pay the Service Application Fee of $400, and complete additional necessary paperwork for your future natural gas service. The actual cost for a service line installation is based upon the length of the service needed. Please see the full fee schedule on the attached link: Service Line Application.
FINAL COST: Our Operations’ Department will determine the actual cost for the service line installation. They will contact you to verify that you wish to proceed. If, you do, all charges will be required to be paid in full prior to the activation of services.
QUOTES: Our Operations’ Department is always happy to provide a quote in lieu of a Service Application Fee prepayment. If a quote is needed, please follow the steps above, but, when speaking with our Customer Service Representatives, you’ll need to request the application be processed as a quote.
DISCOUNTS: Any installation discounts checked on the form, for instance, discounts for primary heat, water heaters, etc., must be hard-piped in at the time of the inspection, prior to the meter installation, for the discounts to be received. We will not apply discounts at any time after the installation of the meter.
WHEN WILL YOUR LINE BE INSTALLED: Once your service line application is received and your $400 Service Application Fee has been paid, your application / request will go on our service line list. We handle, under most situations, first come, first served. There are instances, when we have multiple service requests in a specific area, or if a customer isn’t ready for natural gas yet, a new construction, etc., under those circumstances, we reserve the right to make adjustments and install services based upon need and preparedness.
Acceptable Natural Gas Installation Materials – When installing natural gas piping in a residence or business, please contact our office to verify the type of approved material needed to complete your project. We have a strict policy regarding approved materials related to natural gas. Our Operations’ Department would be happy to assist contractors. One phone call can save contractors valuable time and unnecessary expense. Please call us at (731) 642-5635 and we’ll have an individual from our Operations’ Department return your call or meet to discuss further.
Acceptable Natural Gas Installation Materials – When installing natural gas piping in your residence or business, please contact our office to verify the type of approved material needed to complete your project. We have a strict policy regarding approved materials related to natural gas. Our Operations’ Department would be happy to assist customers. One phone call can save customers valuable time and unnecessary expense. Please call us at (731) 642-5635 and we’ll have an individual from our Operations’ Department return your call or meet to discuss further.
Pay Online or Over the Phone
We are proud to offer the ability to pay your bill online, as well as over the phone through our automated IVR system. To pay online, simply click the Pay Online link above to get started. To pay over the phone, you can call the automated system at (731) 291-1401.
